FAQ

Why should I use a Professional Pet Sitter?

Professional pet sitters offer a level of quality service and peace of mind that hobbyists and "neighbor-kids" cannot. We know this from our clients' experiences with non-professional pet sitters. We are not just "pet lovers." This is what sets us apart:

Respectful - We have the utmost respect for your home and privacy.
Responsible - Your home and pets are protected by our liability insurance and dishonesty bond.
Available - We are available 365 days/year and will never back out at the last minute.
Accessible - We return calls, texts, and emails in a timely manner.
Educated - We are educated in pet care and can recognize if a pet may need medical attention.
Experienced - We are able to administer medications and subcutaneous fluids.
Safe - We have all passed background checks for your peace of mind.

How many pet sitters will be caring for my pet(s) and/or home?

Our policy is to always have at least two of our pet sitters familiar with your home and pet(s) so that if your primary pet sitter falls ill or has an emergency, your secondary pet sitter can take over without issue. We are only human, so illness and emergencies can (and do) happen on occasion. But we won't leave you hanging! Not every individual sitter can be available every day of the year, so having a team of pet sitters provides you with the pet sitting coverage you need, and allows us to be able to take vacation time or sick leave.

Are you insured, bonded, and background checked?

Absolutely! We are insured and bonded through Business Insurers of the Carolinas. In addition, we have all voluntarily passed criminal background checks for your peace of mind.

Do you provide care for exotics?

Yes. Our current "exotic" client list includes fish (saltwater and fresh), bearded dragons, a few frogs and turtles, and many birds and pocket-pets. We'd love to expand our "exotic" clientele! If we are not familiar with the species of your exotic pet, we are more than willing to educate ourselves and gain experience.

What if I have a special request?

We aim to please! If you have a special request... chances are, we have received the same request from someone else. We are very flexible and tailor our visits to suit you and your pet's needs. If we can't help you out with your particular need, we may be able to help you find someone who can.

Can you house sit (no pets)?

Although we are affectionately called "Critter Sitters," we can still perform house sitting duties even if you do not have a pet at home. We can pick up your mail, alternate lights, maintain your pool water level, empty skimmers, water plants, and bring your garbage and recycling out for collection. A house that has regular activity is often safer than a house that has newspapers piling up in the driveway and no garbage out on collection day. We have saved clients' thousands of dollars in damage by noticing leaks, broken refrigerators/freezers, and dying plants.